Privacy policy

What we collect

We collect what you give us when you use the enquiry, viewing request, mortgage calculator and contact forms.

Details you send us

This is your name, phone number, email address and message. If you use a form on a listing page, we also record the listing you were viewing. If you use the mortgage calculator and send us the result, we receive the figures you entered.

We do not ask for your passport, Emirates ID or bank details through the website. If we need them for a transaction, we ask for them in person or through a secure channel, and we tell you why.

Details collected automatically

When you submit a form, we store the page URL and any campaign parameters in the address (UTM parameters such as source, medium and campaign). This tells us which advert or link brought you to us.

With your consent, analytics and advertising cookies collect pages viewed, device and browser type, approximate location and how you arrived. We do not use the website to collect sensitive data.

Why we use it

We use your data to answer your enquiry, arrange viewings, follow up by phone, email or WhatsApp, prepare offers and paperwork, and keep a record of our dealings. We also use it to understand which pages and adverts work, so we can improve the site and our marketing.

We rely on your consent where the law requires it, and on the need to deal with your request or to carry out a contract with you. You can withdraw consent at any time.

Cookies and analytics

We use Google Analytics 4 to measure how the site is used, and Google Ads conversion tracking to measure whether an advert led to an enquiry. Both are loaded only after you accept cookies. If you decline, they do not run.

You can change your choice at any time in the cookie settings on the site, or in your browser. Google processes this data under its own terms. Declining does not stop you using the site or contacting us.

Where your data is kept

Enquiries go into our customer relationship system, which is hosted on servers we control. Access is limited to our staff, protected by passwords, and used for our work only.

Analytics data is held by Google. Please read their terms if this matters to you.

WhatsApp and phone

If you give us your phone number, we may call you or message you on WhatsApp about your enquiry. We do not send marketing messages unless you agree. Tell us to stop and we stop.

Who we share it with

We share your details only with developers, landlords, sellers, banks and other parties when you ask us to, or when it is needed for a transaction you have asked for. For example, we pass your contact details to a landlord to arrange a viewing, or your figures to a bank at your request.

We may also share data where the law or a regulator requires it, and with service providers who help us run the website and our systems, under a duty to keep it safe. We do not sell your data.

How long we keep it

We keep enquiry data for as long as we need it to deal with you and to meet our legal and record-keeping duties. If an enquiry goes nowhere, we delete or anonymise it after a reasonable period. We keep transaction records for the period the law requires.

If you ask us to delete your data, we do so unless we must keep it by law.

Your rights

Under the PDPL you have rights over your personal data. You can ask us to tell you what we hold and give you a copy, correct anything that is wrong, delete your data, restrict or object to how we use it, and withdraw your consent at any time. Withdrawing does not affect what we did before.

We answer requests within the time the law requires. We may ask you to confirm who you are first.

Contact us

For any privacy request or question, write to info@awal-realestate.com or call +971 2 635 2391. If you are not happy with our reply, you can complain to the competent UAE data protection authority.

We may update this policy. The date at the top shows the latest version.